Shop policies

  1. *Warranty Policy*

 

At Shri Narayan Jewellers, we take immense pride in the craftsmanship and quality of our fine jewellery. We want you to enjoy your pieces with confidence, which is why we offer the following warranty policy:

 

  1. *Quality Assurance:*

 

We guarantee that all our jewelry is crafted using the finest materials and the highest standards of workmanship. Each piece is thoroughly inspected before it leaves our workshop to ensure it meets our quality benchmarks.

 

  1. *Warranty Period:*

 

We offer a limited warranty that covers manufacturing defects for a period of [90 days] from the date of purchase. This warranty does not cover normal wear and tear, accidental damage, loss, theft, or damage caused by improper handling or storage.

 

  1. *What's Covered:*

 

Our warranty covers the following:

 

  1. *Manufacturing Defects:*

This includes issues related to gemstone setting, prong tightening, and any structural defects in the jewelry.

 

  1. *What's Not Covered:*


Our warranty does not cover the following:

 

- *Normal Wear and Tear:* Over time, all jewelry may show signs of wear. This includes minor scratches, dings, and tarnishing.
 
- *Accidental Damage:* Damage caused by accidents, mishandling, or improper care is not covered.
 
- *Loss or Theft:* We recommend you obtain insurance to protect your jewelry from loss or theft.

 

  1. *How to Claim Warranty:*

 

If you believe your jewelry has a manufacturing defect covered by our warranty, please contact our customer service team at [shrinarayanjewellers01@gmail.com]. We will guide you through the warranty claim process.

 

  1. *Repairs:*

 

If your jewelry requires repair due to a manufacturing defect within the warranty period, we will repair it at no cost to you. However, if the damage is not covered by the warranty, we will help you with the repair at minimal cost.

 

  1. *Shipping Policy*
    *Shipping Methods:*

 

We offer several shipping options to accommodate your needs:

 

  • *Standard Shipping:* [10-15 working days worldwide / 3-4 working days pan India]

 

  • *Express Shipping:* [5-7 working days worldwide / 1-2 working days]

 

  1. Shipping Costs:*

 

Shipping costs are calculated based on the shipping method selected, the destination, and the total order value. You will see the shipping cost at checkout before finalizing your purchase.

 

  1. *Order Processing Time:*

 

Most orders are processed within [3-5 business days] of receiving payment. Please note that custom or personalized items may require additional processing time.

 

  1. *Tracking Your Order:*

 

Once your order ships, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.
 
  1. *International Shipping:*

 

We offer international shipping to select destinations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

 

  1. *Shipping Address:*

 

Please ensure that the shipping address provided during checkout is accurate. We are not responsible for lost or delayed shipments due to incorrect addresses.

 

  1. *Delivery Delays:*

 

While we make every effort to deliver your order on time, we are not liable for delays caused by factors beyond our control, such as weather, customs processing, or carrier issues.